Did Something Go Wrong?
We want you to be pleased with the products and service you receive from us, and to shop with confidence knowing your product is freshly handmade just for you.
Just in case something were to be off with your order, here is our Returns and Refunds policy.
Shipping carrier been kicking around your package? If your product arrives damaged, please notify us by email at firstname.lastname@example.org within 72 hours (3 days) of receipt of the damaged product.
Once notified, we will file a claim with the carrier and either replace the damaged product or refund the amount of the purchase. Such refund can only be issued to the original payment method used at the time of purchase.
We want you to be happy with every item you order from Mischief Soap Co, but sometimes mistakes happen. Order the wrong size? Wrong scent? Get a body butter when you wanted a spray lotion? Our order packager dude give you a bath bomb when you ordered a beard balm? Return your unopened, unused item in the same condition and original packaging that you received it for a refund or replacement (shipping costs are on you).
Shipping for Returns
Shipping costs are non-refundable. If you receive a refund, the cost of shipping (if any) will be deducted from your refund. If in the rare instance the product needs to be returned, you should send it to:
Mischief Soap Co LLC
9635 Quail Ridge
Urbandale, IA 50322
*If you are shipping items over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
While we’d like to maintain an open returns policy, due to the nature of handmade goods, natural ingredients, and the fact that these are personal use items, there are items that we simply cannot accept as returns. These include but are not limited to: ANY OPEN CONTAINER PERSONAL USE ITEM such as:
unpackaged bar soaps
If you’ve opened the product:
it's been exposed to air and its possible contaminants,
you may have introduced contaminants to it from touching it, or
it’s been sampled/used in any fashion.
IN any of these scenarios, we simply CANNOT take that opened item back for quality and safety reasons.
*Room sprays, carpet powders, and some other home-care items may be returnable.
Please message us at email@example.com to ask if an item is returnable/refundable before sending it along to us.
Custom made-to-order items
To complete your return, we require you EMAIL US FIRST at firstname.lastname@example.org with a description of the issue you’re having with the item, a receipt or proof of purchase (*no gifted items from the gift recipient, sorry). Items sent to us out of the blue without an email first will not be researched for an order history, will not be refunded, and will not even make it into our building; they will be immediately discarded in the bin outside.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or denial of a refund.
If you are approved, your refund will be processed to your original method of payment. You will receive a confirmation email that this has been done. Please understand that refunds may take 3-10 business days once processed on our end depending on your financial institution.
Late or missing refunds:
If you feel that your refund may be late, first check with your financial institution for a pending transaction. It may take some time before your credit amount is officially posted.
If you’ve done this and you still have not received your refund after 30 days, please contact us at email@example.com.